Vision
STANDARD
- Technical audit of your systems
- Remote maintenance - up to 2-hour response time after initial ticket placement
- Ticketing system
- System integrity monitoring
- Client software installation and management
- Management of hosting services and business e-mail profiles
- BackUp policies administration
- Local network support – only remote
Vision
PROFESSIONAL
- Everything from plan STANDARD
- +
- Remote maintenance - up to 1-hour response time after initial ticket placement
- 25% Discount for planned onsite support
- Emergency onsite visits as an express service with no surcharges
- Administration and monitoring of specialized antivirus software - included in the plan
- UPS support
- Hardware maintenance of the equipment
- Reversible IT hardware
- Full support for the local network
- Establishment and support of a VPN network
- Cloud services support
Vision
ENTERPRISE
- Everything from plan PROFESSIONAL
- +
- Remote maintenance with a response of up to 30 minutes
- Free planned visits to your address
- Unlimited critical visits to your address
- Onsite system administrator
- Support of smart peripherals
- Firewall management
- Video surveillance maintenance
- Partner systems' support; IT risk management; Disaster Recovery Plan; PBX maintenance; Weekend Support and other specialised services - with additional agreement
Support for server systems can be offered in all plans with an additional agreement.
Vision STANDARDSuitable for small companies |
Vision PROFESSIONALSuitable for small and medium companies working with a standard set of applications |
Vision ENTERPRISESuitable for medium and large companies with high IT standards and requirements using corporate applications |
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|---|---|---|---|
| Audit of your systems | Initial | Annual | Annual |
| Remote support |  Response time 2 hours |
Response time 1 hour |
Response time 30 minutes |
| Ticketing systems with built-in reporting |  |
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| Planned onsite support | By price list | By price list with a 25% discount | In relation to the contract |
| Urgent onsite visits concerning the server system - after a qualified expert judgement | By price list as an express service | By price list /the service is performed expressly, without additional cost./ |
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| Onsite IT specialist |  |
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 With additional agreement |
| Antivirus software administration | Only with antivirus software available |
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| Antivirus software monitoring | Only with specialized antivirus software |
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| Anti-spam filters management | |
Only with a specialized system available |
Only with a specialized system available |
| Systems monitoring | |
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| Client software installations and updates | |
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| Administration of hosting and domain services | Up to 1 domain |
Up to 5 domains |
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| Administration of e-mail accounts | Up to +10 e-mail accounts from the total number of workstations in the plan |
Up to +20 e-mail accounts from the total number of workstations in the plan |
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| UPS device support | |
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| Smart peripheral devices support | |
With additional agreement |
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| Hardware support | By the current price list of Vision Systems EOOD |
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| Rental IT hardware | |
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| Reversible IT hardware | With additional agreement |
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| Delivery within the city of Sofia | Courier rate |
Fixed rate |
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| Server Administration / Virtualization | With additional agreement |
With additional agreement |
With additional agreement |
| Local network support | Remote only - software support |
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| Establishment and support of a VPN network | Establishment fee. System maintenance requires a higher subscription plan. |
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| Back-up services administration | |
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| Cloud services support | |
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| Partner systems' support | |
|
With additional agreement |
| IT risk management | By inquiry |
By inquiry |
By inquiry |
| Disaster Recovery Plan | |
With additional agreement |
With additional agreement |
| Firewall management | |
With additional agreement |
Only when specialized hardware and software are available |
| Protection against leakage of sensitive company information /DLP/ | |
|
With additional agreement |
| Encryption of sensitive company information | |
|
With additional agreement |
| PBX maintenance | |
With additional agreement |
With additional agreement |
| Video surveillance maintenance | |
With additional agreement |
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| Weekend support | |
|
With additional agreement |
| Employee monitoring | |
|
With additional agreement |
| 20 BGN/system | 35 BGN/system | Inquiries |
The prices do not include VAT
All server systems are subject to additional agreement, depending on their function.The terms for onsite visits specified in the subscription plans are valid only for the city of Sofia.The ENTERPRISE plan can be adjusted according to the needs and requirements of the client.
